Credit cards or Debits cards Payments

Credit cards or Debits cards Payments

PROBLEMS USING CREDIT OR DEBIT CARDS

There are many reasons why payment may have been denied by you card issuer. The most common ones are:
  1. Insufficient funds available;
  2. Invalid card information;
  3. The CVV/CVV2 number is incorrect or incomplete;
  4. Your card is not enabled for online purchases;
  5. Possible problems with the 3DS authorisation flow.
We recommend you to check if the data you entered is correct or if there are sufficient funds available on your card.

In case your card is not enabled for online purchases, we recommend you to insert a new one. We kindly advise you to avoid trying with the same card excessively as the system may temporarily block your account for further purchases.

If it the card you’re using is a PostePay or BancoPosta, read our guidelines below to figure out how to fix payment problems.

If you are using gift cards, prepaid cards, virtual cards or debit cards please note that online purchases for entertainment services may not be enabled. We advise you to check with your bank if your card is enabled. Otherwise, you can use standard credit cards.

PostePay and Bancoposta cards

If you are having trouble buying with your PostePay or Bancoposta card, the most common reasons may be related to online shopping settings or the fact that your mobile phone is not connected to your card. We suggest that you read this guide to find a solution to the problem encountered.

Verify if your card is enabled for online purchases, particularly in the “Adult Services” category. 
  • You can enable online purchases and “Adult Services” settings for online purchases on the “My Cards” service.
  • My Cards service is accessible via internet banking, from App Bancoposta, App Postepay, ATMs Postamat or call center 800.00.33.22.
  • To enable your online purchases for “Adult Service”, you can follow the steps on Poste.it website.

Check if your Poste card is linked to your phone number.

To associate the phone number to your Postepay card (associated number), you can choose one of the channels:
  • At the Post Office, remembering to bring your Postepay card, ID and your fiscal code. You will be asked to enter your card PIN;
  • in ATM Postamat (in the «Internet Security» section of the «Services and Options» menu). You will be asked to enter your card PIN.
For more details on how to connect your phone number to your Postepay card, go to poste.it website.

If you cannot solve the problem by following this guide, please contact our customer care.


Request for 3DS authentication

We remind you that from 2022 your bank may require authorisation during payment in 3DS2 mode. Therefore, your card must be enabled and you must authorise the transaction through the methods provided by your bank (for example push notification on the bank app, sending a pin on the phone number etc.)

Verify with your bank if your card is 3DS2 enabled, otherwise you may experience difficulties with all online purchases.

If you are unable to complete payment because of authorisation problem, please contact our customer care.





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